- Woodland Avenue Practice’s vision of the future is to continue to provide the best possible healthcare and education to meet the needs of the practice population.
- To offer a team approach to healthcare not only within our own practice but to integrate with local practices to ensure that the human resources and skills available are used to the advantage of the local community.
- To be involved in the planning and development of primary care in conjunction with Luton CCG.
- To continue to treat each patient as an individual and, be sensitive to their needs without any prejudice.
- To listen and understand the needs of our patients.
- Provide urgent appointments for those with immediate and urgent medical needs.
- Provide the opportunity for telephone communication where appropriate.
- Recall and review patients with ongoing and chronic health conditions and repeat medications.
- Support training for clinical and non-clinical staff encouraging Continuous Professional Development.
- Work as a practice in accordance with national guidelines whilst working with the wider healthcare environment to deliver innovative solutions.
- Utilise available technology to enable all our clinical staff to respond effectively to your healthcare needs and embrace change and innovative thinking keeping governance and security to the fore.
- Provide non-NHS services in a timely fashion against an agreed tariff.
- Work jointly with the Patient Participation Group to communicate change and receive constructive feedback and observation.
- Respond quickly and pro-actively to any concerns you may have about the service you receive from us.
- Ultimately to be a general practice that patients feel comfortable to visit and feel safe in the knowledge they will be offered a good primary care service.