We have a shared list system which allows you to arrange to see a doctor of your choice. However, we encourage you to see the same doctor for on-going problems as this helps with continuity of care.
Please note: The reception staff are not allowed to alter the appointment types as the whole system would become unusable-please do not ask them to do so. Receptionists may enquire general information regarding your appointment to ensure the correct type of appointment is booked.
- Book an appointment in advance (usually up to two weeks ahead).
- Telephone on the day to see if there is an appointment available although you may not always be able to see your chosen doctor.
We now aim to offer more on the day appointments available from surgery opening times for both morning and afternoon. It is no longer necessary to call after 01:30 to get an afternoon appointment and only genuine emergencies are available after this time.
On Mondays, most of the doctors’ appointments are bookable on the day. We answer the phones as quickly as possible from 08:00 and the telephone system has been updated to a digital system, providing four lines into reception. This is the maximum number of lines we can have as more staff would be required to answer the telephone. However, due to the large number of telephone calls we receive in a short period of time, appointments are given out fairly quickly. If you are ringing for anything other than a visit or an appointment on a Monday, it might be wise to call after 10:00. If you need a fixed appointment time, it is wise to book ahead by about a week – more if you need a particular time such as an early or late appointment.
When you telephone you will be asked to press a number according to the person you need: receptionists for appointments, secretaries or prescription clerk. If you are not sure whom you need to speak to, just stay on the line, a receptionist will answer and direct your call to the person who can help you. Our telephone lines are open in line with our surgery opening hours. In busy times you may need to try a couple of times but the reception staff endeavour to answer the telephones as quickly as possible. You can book online once registered to do so (register here). There is only one doctor on duty and if he/she has to visit a patient in an emergency, patients attending surgery will have to wait. We are sure you will understand if this affects you – after all, it could be you or your family who needs the emergency visit. Always telephone before coming to surgery-sometimes advice might save you an unnecessary journey and sometimes the doctor may advise you to go directly to the emergency department.
To save you telephone calls, please find below useful hints and tips:
- Reception doors open in line with Surgery Hours.
- Early appointments: We can now offer early morning appointments with various Doctors. 07:00 onwards, Wednesday, Thursday and Friday. All other Doctors start from 08:30.
- Later appointments: Last available appointments are at 17:50 except for Tuesday and Wednesday evenings when various Doctors offer appointments until 19:10. There are bookable appointments available every day of the week, with more being offered Tuesday, Wednesday and Thursday.
- Test results: Please telephone after 14:00 for test results. The reason for this is because we do not wish to block the telephone lines in the mornings. Alternatively, you can request your test results online.
Advanced Access Appointment System
The Practice operates an Advanced Access appointment system which is a national system designed to reduce waiting times. We measured the number of appointments required each day and re-designed our clinics so that this number would be available each day. As expected, more people need to see a doctor on the same day on Mondays and Fridays so that is when there are the most ‘on the day’ appointments (barring holidays, sickness etc.
We provide a duty doctor each day who has short appointments to deal with Urgent situations. An urgent situation is a condition that has come on within the last 24/48 hours and cannot wait until the next day. This means that if you are feeling very ill then you can be seen and treated quickly. Do not use these appointments for anything other than an emergency – if your illness is not an emergency then the doctor may ask you to book a routine appointment at another time. If you are unsure, ask the receptionist – they are trained to advise you on the correct appointment for you.
We will always see a patient on the same day if it is an urgent medical situation. We obviously have to slot in extra appointments to see emergency patients so would ask patients only to ask for such appointments when it is a genuinely urgent problem. Patients asking for such appointments may be put through to the duty doctor for advice before being given an appointment. Also please understand as it is an urgent medical situation it will usually be necessary to see the next available doctor (we cannot promise a particular doctor can see a particular patient).
Extended Access in Luton
Offering Routine Appointments in Extended Hours for Health Concerns
Extended Access Service will be available as of 4th September 2018 for all Luton patients to book routine appointments with a GP, Practice Nurse or Healthcare Assistant through Woodland Avenue Practice. This service will operate Monday to Friday Evenings from 18.30-21.00 evenings and Saturday and Sunday mornings from 08.30-14.30 at two local GP Practices. The service will not operate from within our Practice but patients will asked be to attend Medici Medical Centre or Bramingham Park Medical Centre.
Patients unable to get to clinics at the surgery for Chronic Disease Management such as Asthma, COPD, Diabetes, Hypertension and Rheumatoid Arthritis may attend these clinics to have reviews. New patient medical can also be performed by Healthcare Assistants at this service. Patients can book to see the GP, Practice Nurse or HCA for all other routine matters.
Please ask for more information by contacting our reception team in person or on the phone to book appointments at either Medical Centre should you wish to be seen by a GP, Practice Nurse or Healthcare Assistant who will have full access to your GP records from the surgery.